Group Head of Facilities Management

Location City of London, London
Job type Permanent
Salary Competitive
Reference TOGGD-GHOFM_1572271427

The Group Head of FM has overall responsibility for the facilities management function at The Office Group reporting directly into the Chief Operations Officer. The role incorporates both hard and soft services, in-house maintenance, facilities helpdesk and health & safety compliance across the portfolio and will be responsible for overseeing facilities operations, managing facilities budgets, directing routine maintenance, responding to emergencies, managing risk, managing contractors, overseeing security, and conducting building inspections.

What you can expect as our Group Head of Facilities Management

  • Lead and manage the facilities and maintenance teams, setting standards and objectives and ensuring good performance through development and leadership
  • With a client centric focus, ensure we are delivering an industry leading building environment to our building teams and members
  • Be responsible for the budgeting process and overall cost control for all areas of FM, working in conjunction with the COO, the Procurement and the Finance Team, whilst reporting on spend against budget and tracking throughout the year
  • Provide regular reporting on contract performance to ensure the best possible service delivery from our various suppliers
  • Report on reactive performance from the CAFM system
  • Work to develop and improve upon existing systems and processes to improve overall service
  • Work with the facilities managers to manage our third-party contracts
  • Have ultimate responsibility for all planned and preventative maintenance service records and maintaining an accurate compliance database
  • Develop and oversee the implementation of health and safety operating procedures across the company, ensure TOG is compliant with all relevant health and safety regulations whilst ensuring that facilities comply with legislation
  • Work with the Asset Management team to report on facilities budgets on a monthly basis
  • Assist the Asset Management team with service charge budgets where appropriate in terms of both creation and review
  • Assist asset management team with creation of asset lifecycle reporting and capital expenditure budgets
  • Form relationships at the facilities management level at our landlord managed sites to improve communication and service to our clients


We'd love to hear from you if you've got

  • Prior experience overseeing multisite facilities function in a service based industry - serviced offices or hotel / hospitality preferred at least 5 years at a senior leadership level
  • Previous leadership of large, diverse teams working across a multisite environment
  • British standards experience
  • A working knowledge of legals surrounding large contracts
  • Ability to manage and minimise risk
  • Industry relevant qualifications or NEBOSH qualified
  • Financial planning, budgeting experience or project management experience
  • Ability to analyse and resolve complex service issues and make judgement based on performance management
  • Strong and inclusive communicator
  • Collaborative across different departments


Get in touch with us to learn more about this vacancy's salary.

Guidant Global is acting as an Employment Agency on behalf of The Office Group in relation to this vacancy.