The Building Support Manager is based across multiple locations in either the East or West porfolio providing management cover to support the teams during annual leave, sickness and busy periods. The Building Support Manager is responsible for all aspects of running an efficient, safe and profitable building whilst focusing on the company's key objective of providing an exceptional member experience to new and existing members. You are responsible for the day to day management of the team within the building you are stationed in, ensuring that support and training is delivered to enable each team member to maximise their individual potential and exceed the members journey.
What you can expect as our Building Support Manager
Flexibility and adaptability to seamlessly cover various buildings across the portfolio.
Creating an exceptional building environment each and every day that supports members personal and professional needs.
Reinforce great behaviour that falls in line with the expectations of our core competencies.
Carry out regular building walks to generate the achievement of high visual standards across all areas in accordance with the building standards checklist. Report any maintenance or facilities issues in a timely manner and follow up accordingly with members. Work closely with maintenance, facilities and cleaning teams through the effective use of the Freshdesk platform to upkeep the building in line with the expected standards levels.
Accountable for end to end member experience at building level ensuring building teams are exceeding in member experience service expectations at all times. Provide excellent meeting room service and hospitality ensuring all guest and members receive outstanding service. Oversee member on-boarding and off-boarding to ensure a smooth and seamless welcome and departure using the move in and out checklists.
Support with new business viewings and walk ins as and when needed.
Ensure that both you and the building team are knowledgeable and trained on all TOG products so you can conficently translate its value to your clients and members.
On site team management including arranging daily plans and schedules, overseeing opening and closing procedures, conducting morning meetings. Carry out regular one to one meetings with the team, training all new starters on process, procedures and expectations using the 8-week training plan.
Troubleshooting day to day IT & Telcoms issues, escalating where appropriate and ensure their full resolution.
Promoting sustainability within the building in accordance with TOG sustainable initiatives. Generate ideas and initiatives to drive a constant improvement plan for ecological practices.
Actioning the complete PO system (including raising, sending and receipting PO's in a timely manner), petty cash card management and submitting overtime forms. In conjunction with the Billing Co-ordinator provide documentation (Licence agreements and direct debit forms, when apropriate), accurate information and detailed correspondence surrounding invoicing and billing.
Arrange client alterations when required using the Freshdesk platform and ensuring correct information is supplied to both the alterations team and the client using the client sign off form.
Ensure that the statutory and company Health and Safety standards and obligations are adhered to for all people in the building. This includes accident reporting, managing fire evacuations, performing client inductions and conducting regular Health and Safety checks.
Manage adherence to the building security measures including safe storage of access keys and cards, cancelling lost/old access cards, checking access control doors, building walks as part of the closing procedure.
We'd love to hear from you if you've got
Line management and resourcing
Financial awareness, cost effective building management, billing and invoicing
MS Office, in particular Word and Excel
Service Industry/customer facing experience
Health and Safety Regulations knowledge to building standards level
Extensive member facing engagement and customer service
Previous exposure to HR process adherence and people management
Guidant Global is acting as an Employment Agency on behalf of The Office Group in relation to this vacancy.