Billing Co-ordinator

Location City of London, London
Job type Permanent
Salary £24000 - £25000 per annum
Reference TOGGD-BC_1578578996

Job expired

The Billing Co-ordinator is responsible for the billing and debt management for a group of buildings in the TOG portfolio. Duties include license fee and service fee billing, debt control, client account management and direct debit submissions. The billing co-ordinator has a customer service focus, being the front-line financial service for TOG clients.

What you can expect as our Billing Co-ordinator

  • Preparation of direct debit schedules for mid-month and end of month direct debit collection runs.
  • Review weekly debt report with the building team and provide feedback to the Accounts Receivable Manager.
  • Credit control: - sending debt letters and suspension letters in line with the TOG credit control policy, chasing clients by telephone and email.
  • Handle finance related queries from our members in a timely manner and provide customer statements/reconciliations when necessary.
  • Review of billing cycles against occupancy schedules.
  • Process accounting journals; transfers between accounts and intercompany balances.
  • New contract setup procedures i.e. Setting billing cycles, raising initial deposit and license fee invoices.
  • System updates for renewed contracts, i.e. additional deposits, adjustments to billing cycles including terminating previous cycles.
  • Ensure that monthly checks of the re-charge spread sheet used by building team are completed.
  • Complete licence fee billing, including carrying out pre-billing checks for all current members.
  • Complete month end service fee billing which includes meeting rooms, call revenue, post and printing charges, catering and office alterations.
  • Ensure any additional service items are captured e.g. additional telephones/internet etc.
  • Raise credit notes and receipt appropriately.
  • Update breakdown schedule monthly to ensure client are billed for all applicable services and agreements.
  • Process credit card payments.
  • Work closely with management accounts team regarding any issues/discrepancies and resolve in a timely manner.
  • Provide updates to the Building Manager and General Manager as directed, maintaining visibility across the business.
  • Provide assistance to the Building Manager and General Manager for quarterly P&L meetings as required
  • Build relationships with our members through regular communication via email/phone/in person


We'd love to hear from you if you've got

  • Qualification in Finance / Business Studies is desirable
  • Educated to A-level or equivalent
  • Intermediate knowledge of MS packages
  • Understanding and knowledge of Financial changes in the current climate, and the implications this can have in business is desirable
  • Knowledge of serviced office industry is desirable
  • Knowledge of Salesforce or similar CRM (client relationship management) tool is desirable
  • Ability to bring new innovative ideas to the table
  • Excellent communications and motivational skills
  • Exceptional planning and organisational skills
  • Previous experience in a client facing role
  • Personable
  • Proactive
  • Professional
  • Self-motivated
  • Organised

Guidant Global is acting as an Employment Agency on behalf of The Office Group in relation to this vacancy.